Let’s use this pandemic to take the time to change things for the better. Transforming your contact center, despite COVID-19, is possible. Discover how with the opinions of our Senior Director of Customer Experience.
Sometimes life comes at you hard. Sometimes life comes at everyone at the same time hard. In the end, we have to go through this all together. Here is one opinion, written by Carlo Rossi, i3vision’s Support Manager.
We are sure you are monitoring the news about the COVID-19 virus and addressing how it impacts the health and safety of your employees and your customers.
Are your forecasted call volumes excellent, but you just can’t seem to reach your targeted service level? Do you have all the necessary resources at your disposal, but find that your customer wait times continue to increase?