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Calabrio

Calabrio develops and markets Calabrio ONE®, a comprehensive suite of workforce and quality optimization software for contact centres.

Calabrio ONE® relies on a simple principle to simplify workforce optimization (WFO): the suite is truly designed for users. It may be adapted to different work methods, fosters problem solving and enables employees to share knowledge. Calabrio ONE® is easy to implement, use and support.

Calabrio ONE is built on an intuitive, web-based architecture that accelerates the contact center with personalized dashboards and seamless access to data and reporting.

While each component of Calabrio ONE is available as standalone software, nearly half of Calabrio customers choose the integrated suite – a rate of more than four times the industry average. Gartner says integration is worth more than 20 percent in total savings over the life of your investment.

Analyze multichannel contact center data and share your findings throughout the organization for accelerated decision-making, driving immediate and long-term growth.

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