Sometimes life comes at you hard. Sometimes life comes at everyone at the same time hard. In the end, we have to go through this all together. Here is one opinion, written by Carlo Rossi, i3vision’s Support Manager.
We are sure you are monitoring the news about the COVID-19 virus and addressing how it impacts the health and safety of your employees and your customers.
As of 13th October 2020, Microsoft will disable Basic Authentication for Exchange Web Service (EWS) connectivity to Office 365. Some customers will need to update their tool before this date.
With hundreds of different performance indicators available, the customer contact center industry is certainly one of the most evaluated. Are you wondering which ones you should implement in your call center?
Are your forecasted call volumes excellent, but you just can’t seem to reach your targeted service level? Do you have all the necessary resources at your disposal, but find that your customer wait times continue to increase?
Discover in this anecdotal article, the intimate correlation between the functionalities of analytics and how it could be useful in the day-to-day reality of our Team Leader WFO .