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The Top 5 Performance Indicators for Customer Contact Center Agents

With hundreds of different performance indicators available, the customer contact center industry is certainly one of the most evaluated. Are you wondering which ones you should implement in your call center?

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Does your Customer Contact Center Measure for Adherence and Conformance?

Are your forecasted call volumes excellent, but you just can’t seem to reach your targeted service level? Do you have all the necessary resources at your disposal, but find that your customer wait times continue to increase?

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