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With Our 3-phase Approach

1. Improvement

  • Audit of the current contact center situation, including review of processes, tools and resources
  • Presentation of improvements and recommendations in a detailed report
  • Achievement of recommended improvements

2. Optimization

  • Impact study of changes with tool and technology audits
  • Implementation of continual improvement process – regular workshops, extended timeframe for implementing new technologies and tools
  • Monthly follow-up of ROI estimated during the impact study

3. New Technologies

  • In depth analysis on the addition of emerging technologies
  • Development of pilot projects to test Artificial Intelligence
  • Test client adoption of AI to deliver a phased migration plan
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Adopt the PureConnect all-in-one platform for a fluid, seamless and personalized experience.

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Opt for state-of-the-art omnichannel contact centre.

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  • Why choose i3vision?
  • Managed private cloud, hosting and connectivity services
  • 24/7 support
  • Customized implementation and technical support
  • Qualified and experienced engineers at your service
  • Ability to meet all your business needs
  • Integration of Microsoft CRM and CRM Monitoring and Help Desk telephony system

Strategic Partner

Genesys is a global leader in developing omnichannel contact centre solutions. See how Genesys can optimize your customer experience.

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